Privacy Policy

This Privacy Policy explains how (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, or contact us via telephone or email. We are committed to safeguarding your privacy and ensuring that your personal data is protected.

1. Payment Information

We take the security of your financial information seriously. We do not store any payment details (such as credit or debit card numbers) on this Website.

All payments are processed securely by trusted third-party payment processors. Your credit or debit card information is transferred directly to these providers, who are certified to the highest industry standards (such as PCI-DSS) for handling payment data.

2. Information We Collect

We collect different types of information depending on how you use our services.

When You Place an Order

If you purchase a report or service from us, we may collect the following personally identifying information:

  • Name: To personalise our correspondence with you.

  • Telephone Number: To contact you regarding your vehicle check or effectively resolve queries.

  • Email Address: To send you the reports you have purchased, password reset links, or service updates.

  • IP Address: Used for fraud prevention and security.

  • VRM (Vehicle Registration Mark): The registration plate of the vehicle you are checking.

  • Order Metadata: The time and date the order was placed.

For Free Checks & General Usage

Even if you do not make a purchase, we may log requests for our free checks. This includes:

  • The Vehicle Registration Mark (VRM) searched.

  • Your IP Address.

  • The time and date of the request.

We store this information to process your requests and to help prevent fraudulent activity on our Website.

3. How We Use Your Information

We use the data you volunteer for specific purposes, including:

  • Service Delivery: We use your email address to send you the vehicle history reports you have purchased or to facilitate password resets.

  • Reminders: If you utilise our “My Vehicles” or similar features, we may use your email to send important reminders, such as MOT or Road Tax expiry dates.

  • Customer Support: We may use your telephone number or email to contact you if there is an issue with a check you have performed.

  • Competitions: Occasionally, if we run competitions, we may use your contact details to inform you if you have won a prize.

  • Provenance Data: We collect information regarding the history and provenance of the vehicles searched to improve our records and services.

We may email you with marketing communications from time to time, but only if you have explicitly given us consent to do so prior to placing your order.

4. Sharing Your Information with Third Parties

We respect your data and do not sell your personal information to third parties.

We generally do not share your personally identifying information, except in the following circumstances:

  • Legal Requirements: We may disclose information if required to do so by law or to aid in legal investigations regarding stolen goods, vehicles, or property.

  • Data Providers: Our vehicle data (such as outstanding finance information) is sourced from third-party data providers. In the event of a customer query regarding specific data (e.g., a finance dispute), we may need to pass your relevant details to these providers to allow them to fully investigate and resolve the query.

5. Cookies and Analytics

This Website uses cookies to improve your user experience.

Analytics

We use third-party analytics services to evaluate how our Website is used. These services help us:

  • Compile reports on website activity.

  • Collect demographic data.

  • Analyse performance metrics.

These third-party providers use cookies and other technologies to collect this data. By accessing and using our Website, you consent to the processing of data about you by these analytics providers for the purposes set out above.

6. Your Rights (Access and Deletion)

You have the right to request a copy of the data we hold on you, or to request that we update or delete your data.

If you wish to exercise these rights, please contact us via our contact page or by emailing us at our support address.

7. Data Sources

Please note that the vehicle report data provided on this Website is aggregated from various third-party sources. While we strive for accuracy, we rely on these external databases for the information provided in our reports.

Contact Us

If you have any questions or comments regarding this Privacy Policy, please contact us via email at: